LiveZilla Chat Download: A Guide for Beginners
If you are looking for a live chat software that can help you provide fast and efficient customer service on your website, you might want to consider LiveZilla Chat. LiveZilla Chat is a free and powerful live chat solution that allows you to communicate with your website visitors in real time. In this guide, we will show you how to download, install, use, integrate, and improve your LiveZilla Chat experience.
livezilla chat download
What is LiveZilla Chat?
LiveZilla Chat is a live chat software that enables you to have real-time conversations with your customers while they are on your website. It is quick, convenient, and customers love it because it is faster than any other digital service channel.
LiveZilla Chat Features
Some of the features that make LiveZilla Chat stand out are:
Message sneak-peek: You can see what your customers are typing before they send their messages, which helps you prepare your responses faster.
Canned responses: You can create and use predefined messages that answer common questions or provide useful information.
Chat tags: You can assign tags to your chat conversations based on topics, categories, or keywords, which helps you organize and filter your chats.
Rich messages: You can send files, links, calendars, images, videos, emojis, and more through your chat widget.
Chat archives: You can access and search your chat history anytime from the LiveZilla Server Admin.
Inactivity messages: You can set up automatic messages that are sent to your customers when they are inactive for a certain period of time.
Notifications: You can receive sound and visual alerts when a new chat request or message arrives.
Chat transfer: You can transfer a chat to another agent or group if you need assistance or escalation.
Chat ratings: You can ask your customers to rate their chat experience and provide feedback.
LiveZilla Chat Benefits
Some of the benefits that you can get from using LiveZilla Chat are:
Increase sales and conversions: You can answer your customers' questions and overcome their objections while they are on your website, which can boost their confidence and trust in your brand.
Reduce support costs: You can handle multiple chat conversations at the same time, which reduces the need for a large support team.
Improve customer satisfaction: You can provide fast and personalized support to your customers, which increases their loyalty and retention.
Better understand your customers: You can collect valuable insights from your chat conversations, such as customer needs, preferences, pain points, feedback, and suggestions, which can help you improve your products and services.
How to Download and Install LiveZilla Chat
Downloading and installing LiveZilla Chat is easy and straightforward. You just need to follow these steps:
Download LiveZilla Chat from the Official Website
The first step is to download the LiveZilla Chat software from the official website: . You can choose between the full version or the lite version, depending on your needs and preferences. The full version includes all the features and functionalities of LiveZilla Chat, while the lite version is a simplified and lightweight version that only includes the essential features.
Once you have downloaded the LiveZilla Chat software, you need to unzip the file and run the setup.exe file. This will launch the LiveZilla Setup Wizard, which will guide you through the installation process.
Upload LiveZilla Chat Configuration to Your Server
The next step is to upload the LiveZilla Chat configuration to your server. This is necessary to connect your LiveZilla Chat software with your website and enable the chat functionality.
To do this, you need to use an FTP client, such as FileZilla, to upload the _config folder from your LiveZilla installation folder to your web server. You need to upload this folder to the root directory of your website, or to a subdirectory if you want to use LiveZilla Chat on a specific page or section of your website.
After uploading the _config folder, you need to open your web browser and navigate to , where www.yourdomain.com is your website domain name. This will open the LiveZilla Server Admin, which is a web-based interface that allows you to manage your LiveZilla Chat settings and options.
livezilla chat software free download
livezilla chat client download
livezilla chat server download
livezilla chat widget download
livezilla chat app download
livezilla chat plugin download
livezilla chat for wordpress download
livezilla chat for joomla download
livezilla chat for magento download
livezilla chat for prestashop download
livezilla chat for shopify download
livezilla chat for opencart download
livezilla chat for drupal download
livezilla chat for wix download
livezilla chat for weebly download
livezilla chat for squarespace download
livezilla chat for blogger download
livezilla chat for php download
livezilla chat for html download
livezilla chat for asp.net download
livezilla chat for java download
livezilla chat for python download
livezilla chat for ruby on rails download
livezilla chat for node.js download
livezilla chat for laravel download
livezilla chat for django download
livezilla chat for flask download
livezilla chat for react download
livezilla chat for angular download
livezilla chat for vue.js download
livezilla chat for bootstrap download
livezilla chat for materialize download
livezilla chat for foundation download
livezilla chat for bulma download
livezilla chat for tailwind css download
livezilla chat for wordpress theme download
livezilla chat for joomla template download
livezilla chat for magento theme download
livezilla chat for prestashop theme download
livezilla chat for shopify theme download
livezilla chat for opencart theme download
livezilla chat for drupal theme download
livezilla chat for wix template download
livezilla chat for weebly template download
livezilla chat for squarespace template download
livezilla chat for blogger template download
how to install livezilla chat on website
how to use livezilla chat on website
how to customize livezilla chat on website
Launch LiveZilla Chat on Your Website
The final step is to launch LiveZilla Chat on your website. This means that you need to add a chat widget or button to your website pages, so that your customers can see it and start a chat with you.
To do this, you need to go to the LiveZilla Server Admin and click on Link Generator. This will generate a HTML code that you can copy and paste into your website source code, where you want the chat widget or button to appear. You can customize the appearance and behavior of the chat widget or button using the Link Generator options.
Once you have added the HTML code to your website, you can test it by opening your website in a new browser window and clicking on the chat widget or button. This will initiate a chat session with one of your agents, who can use the LiveZilla Client software on their computer or mobile device to respond to your customers.
How to Use LiveZilla Chat
Now that you have downloaded, installed, and launched LiveZilla Chat on your website, you can start using it to communicate with your customers in real time. Here are some tips on how to use LiveZilla Chat effectively:
Customize Your Chat Widget and Agent Profiles
You can customize your chat widget and agent profiles to match your brand identity and personality. You can change the colors, fonts, images, logos, texts, languages, and more of your chat widget using the Link Generator options in the LiveZilla Server Admin. You can also create different chat widgets for different pages or sections of your website, depending on your target audience and goals.
You can also customize your agent profiles by adding their names, photos, titles, skills, availability, and more using the User Management options in the LiveZilla Server Admin. You can also create different agent groups based on their roles or departments, such as sales, support, billing, etc., and assign them different chat widgets or buttons.
Manage Your Chat Conversations and Transfers
You can manage your chat conversations and transfers using the LiveZilla Client software on your computer or mobile device. You can see all the incoming chat requests and messages in the main window of the software, and accept or decline them as needed. You can also see information about your customers, such as their name, email, location, browser, device, etc., in the visitor details panel of the software. You can also see their chat history and previous ratings and feedback in the chat archive panel of the software.
You can transfer a chat to another agent or group if you need assistance or escalation. To do this, you need to click on the transfer button in the chat window and select the agent or group you want to transfer the chat to. You can also add a note or a reason for the transfer, which will be visible to the other agent or group.
Use Canned Responses and Files to Assist Your Customers
You can use canned responses and files to assist your customers faster and more efficiently. Canned responses are predefined messages that answer common questions or provide useful information. You can create and use canned responses using the Canned Responses options in the LiveZilla Server Admin. You can also access and insert canned responses in your chat window by clicking on the canned response button and selecting the one you want to use.
You can also send files, such as documents, images, videos, etc., to your customers through your chat window. To do this, you need to click on the file button in the chat window and select the file you want to send. You can also drag and drop files from your computer or mobile device to your chat window. You can access and manage your files using the File Management options in the LiveZilla Server Admin.
How to Integrate LiveZilla Chat with Other Tools
LiveZilla Chat is not only a standalone live chat software, but also a powerful integration platform that allows you to connect it with other tools and services that you use for your business. Here are some ways you can integrate LiveZilla Chat with other tools:
Connect LiveZilla Chat with Your CRM and Help Desk Software
You can connect LiveZilla Chat with your CRM (Customer Relationship Management) and help desk software, such as Salesforce, Zendesk, Freshdesk, etc., to sync your customer data and tickets across different platforms. This way, you can have a complete view of your customer journey and history, and provide consistent and personalized support across different channels.
To do this, you need to use the LiveZilla CRM Integration options in the LiveZilla Server Admin. You can choose from a list of supported CRM and help desk software, or use a generic API integration for any other software that supports RESTful API. You can also customize the fields and actions that you want to sync between LiveZilla Chat and your CRM or help desk software.
Enable LiveZilla Chat on Your Facebook and WhatsApp Pages
You can enable LiveZilla Chat on your Facebook and WhatsApp pages, so that you can communicate with your customers who contact you through these social media platforms. This way, you can reach more customers and provide them with a seamless and convenient chat experience.
To do this, you need to use the LiveZilla Social Media Integration options in the LiveZilla Server Admin. You can connect your Facebook page or WhatsApp number with your LiveZilla Chat account, and configure the settings and options for each platform. You can also manage your Facebook and WhatsApp chats using the LiveZilla Client software on your computer or mobile device.
Use LiveZilla Chat API and Webhooks for Custom Integrations
You can use LiveZilla Chat API (Application Programming Interface) and webhooks for custom integrations with any other tools or services that you use for your business. This way, you can extend the functionality and flexibility of LiveZilla Chat according to your specific needs and preferences.
To do this, you need to use the LiveZilla API Documentation options in the LiveZilla Server Admin. You can access the documentation for both RESTful API and webhooks, which provide detailed information on how to use them for different purposes. You can also test your API requests and webhooks using the LiveZilla API Tester options in the LiveZilla Server Admin.
How to Analyze and Improve Your LiveZilla Chat Performance
LiveZilla Chat is not only a communication tool, but also an analytics tool that allows you to measure and improve your live chat performance. Here are some tips on how to analyze and improve your LiveZilla Chat performance:
Monitor Your LiveZilla Chat Statistics and Reports
You can monitor your live chat statistics and reports using the LiveZilla Server Admin. You can access various statistics and reports, such as chat volume, chat duration, chat ratings, chat tags, chat transcripts, visitor behavior, visitor location, visitor device, etc. You can also filter and export your statistics and reports by date, time, agent, group, or any other criteria.
By monitoring your live chat statistics and reports, you can gain valuable insights into your live chat performance and identify areas of improvement. You can also use the statistics and reports to measure your live chat goals and KPIs (Key Performance Indicators), such as chat response time, chat resolution rate, customer satisfaction rate, etc.
Collect Customer Feedback and Ratings
You can collect customer feedback and ratings using the LiveZilla Chat software. You can ask your customers to rate their chat experience and provide feedback at the end of each chat session. You can also customize the rating scale and the feedback questions using the Chat Rating options in the LiveZilla Server Admin.
By collecting customer feedback and ratings, you can evaluate your customer satisfaction and loyalty levels and understand your customers' needs and expectations. You can also use the feedback and ratings to improve your live chat quality and service delivery. You can also use the feedback and ratings to reward your agents for their performance and motivate them to do better.
Optimize Your LiveZilla Chat Settings and Automations
You can optimize your LiveZilla Chat settings and automations using the LiveZilla Server Admin. You can adjust various settings and options, such as chat widget appearance, chat widget behavior, chat routing rules, chat notifications, chat inactivity messages, etc. You can also create and use different automations, such as triggers, actions, events, filters, etc., to enhance your live chat efficiency and effectiveness.
By optimizing your LiveZilla Chat settings and automations, you can improve your live chat usability and functionality and provide a better chat experience for your customers and agents. You can also save time and resources by automating repetitive or complex tasks and processes.
Conclusion
LiveZilla Chat is a free and powerful live chat software that can help you provide fast and efficient customer service on your website. It has many features and benefits that make it stand out from other live chat solutions. It is also easy to download, install, use, integrate, and improve.
If you want to try LiveZilla Chat for yourself, you can download it from the official website: .
FAQs
Here are some frequently asked questions about LiveZilla Chat:
Q: Is LiveZilla Chat free?
A: Yes, LiveZilla Chat is free for personal and commercial use. However, if you want to access more features and functionalities, you can upgrade to the LiveZilla Pro or LiveZilla Enterprise versions for a fee.
Q: How many agents can I have with LiveZilla Chat?
A: With LiveZilla Chat free version, you can have up to 10 agents. With LiveZilla Pro version, you can have up to 50 agents. With LiveZilla Enterprise version, you can have unlimited agents.
Q: How many chats can I handle with LiveZilla Chat?
A: With LiveZilla Chat free version, you can handle up to 5 concurrent chats per agent. With LiveZilla Pro version, you can handle up to 10 concurrent chats per agent. With LiveZilla Enterprise version, you can handle unlimited concurrent chats per agent.
Q: How secure is LiveZilla Chat?
A: LiveZilla Chat is very secure. It uses SSL encryption to protect your data transmission between your server and your customers' browsers. It also complies with GDPR (General Data Protection Regulation) and other data privacy laws.
Q: How compatible is LiveZilla Chat?
A: LiveZilla Chat is compatible with all major browsers (Chrome, Firefox, Safari, Edge, etc.) and devices (Windows, Mac, Linux, Android, iOS, etc.). It also works with any web server that supports PHP and MySQL. 44f88ac181
Comments